Knowledge Base

General

Is ChatMate for WhatsApp an official product by WhatsApp Inc.?

No, ChatMate for WhatsApp is a third party App which is developed by coldX Software Development. coldX Software Development is not sponsored by or affiliated with WhatsApp Inc. in any way.

Does ChatMate for WhatsApp sync all conversations and media with my phone?

Yes, ChatMate for WhatsApp is always fully in sync with WhatsApp on your phone, it will also let you browse through all your previous chats and conversations and it will instantly sync new conversations from and to your phone.

How do I get started with ChatMate for WhatsApp?

Please either carefully read and perform the steps as written in the following instructions or watch our instructions video (visit YouTube).

  1. After you have downloaded ChatMate for WhatsApp from the App Store, you need to launch the App by double clicking on its App icon in the Applications folder of your Mac.
  2. Depending on the brand of your phone please perform the following actions:
    • iPhone: Open WhatsApp App on your iPhone > go to Settings > WhatsApp Web > Scan QR-Code.
    • Android: Open WhatsApp App on your phone > in the Chats screen > Menu > WhatsApp Web.
    • Windows Phone: Open WhatsApp App on your phone > go to Menu > WhatsApp Web.
  3. Scan the QR-Code in the ChatMate for WhatsApp window from your phone.

ChatMate for WhatsApp on your Mac/iPad and WhatsApp on your phone are now paired. The App is ready for sending and receiving WhatsApp messages.

Which phone number is ChatMate for WhatsApp using for sending/receiving WhatsApp messages?

As ChatMate for WhatsApp is paired with your smartphone at first launch, it will use the same phone number that your smartphone for sending and receiving messages.

Is my phone compatible with ChatMate for WhatsApp?

Your phone is compatible with ChatMate for WhatsApp if it is running one of the following operating systems:

  • iOS 8.1 or later
  • Android
  • Windows Phone 8.0 and 8.1
What are the requirements for using ChatMate for WhatsApp?

For using ChatMate for WhatsApp on your Mac you need a smartphone that is compatible with WhatsApp Web. While using ChatMate for WhatsApp on your Mac both, your Mac and your phone need to have a stable internet connection. Using ChatMate for WhatsApp without owning a smartphone is not possible.

Why is App for WhatsApp not available in the Mac App Store anymore?

After App for WhatsApp has been one of the world wide top selling apps on the Mac App Store for 15 consecutive months and having received overwhelming customer feedback, Apple suddenly decided to change the interpretation of its guidelines several times within a couple of days regarding the naming of our app in January 2017.

This finally left us with no other option than to move out of the Mac App Store, which we are doing with the release of ChatMate for WhatsApp 4.0.

Why was App for WhatsApp rebranded as ChatMate for WhatsApp?

After the removal of App for WhatsApp from the App Store by Apple in March 2017, we decided to rename the app with the release of version 4.0 in order to build a more prominent brand and to make it easier to distinguish between App Store and non-App Store versions of the app.

How can I remove App for WhatsApp from my Mac?

After you have performed the upgrade from App for WhatsApp to ChatMate for WhatsApp we suggest removing App for WhatsApp from your Mac. To do this please perform the following steps:

  1. Deactivate the launch at login option for App for WhatsApp.
    1. Launch App for WhatsApp.
    2. Open the preferences window. This can be achieved by clicking on the cogwheel icon above your contacts list.
    3. Deactivate the “Launch at login” option.
    4. Quit App for WhatsApp by clicking on the “Quit App for WhatsApp” button, which is located on the bottom left of the preferences window.
  2. Open the Applications folder of your Mac and move the App for WhatsApp Bundle to the trash.
  3. Congratulations! You have successfully removed App for WhatsApp from your Mac.

Troubleshooting

After launching the App all I see is a QR-Code. What should I do?

Please either carefully read and perform the steps as written in the following instructions or watch our instructions video (visit YouTube).

  1. Depending on the brand of your smartphone please perform the following:
    • iPhone: Open WhatsApp App on your iPhone > go to Settings > WhatsApp Web > Scan QR-Code.
    • Android: Open WhatsApp App on your phone > in the Chats screen > Menu > WhatsApp Web.
    • Windows Phone: Open WhatsApp App on your phone > go to Menu > WhatsApp Web.
  2. Scan the QR-Code in the ChatMate for WhatsApp window from your phone.

ChatMate for WhatsApp on your Mac and WhatsApp on your phone are now paired. The App is ready for sending and receiving WhatsApp messages.

After purchasing the upgrade to ChatMate for WhatsApp nothing changed and the App asks me to purchase the upgrade again.

First of all we would like to thank you for choosing to upgrade to the new ChatMate for WhatsApp.

After the purchase of the upgrade has been completed it is important to also install and use the new ChatMate for WhatsApp instead of trying to go on using the discontinued App for WhatsApp.

As for upgrading, there are three options (In-App-Upgrade, Mac App Store and Setapp), also the solution differs by the way you choose to upgrade. Please choose the according option below:

  • In-App-Upgrade:
    1. Please download the new ChatMate for WhatsApp Disk Image from this website (Download Link).
    2. Open the downloaded downloaded Disk Image file.
    3. Move the ChatMate for WhatsApp bundle to your Applications folder.
    4. Open ChatMate for WhatsApp by double clicking on the icon in your Applications folder.
    5. Choose “Enter Activation Number” in the licensing dialog that will pop up during the launch of the app.
    6. Enter the license key from the eMail that was sent to you shortly after purchasing the upgrade by our service partner “Paddle”. The Subject line is “Your ChatMate for WhatsApp Paddle.com Order”. If you did not receive the eMail please contact us and we will re-send your personal product key.
    7. (Optional but recommended) Remove the old App for WhatsApp from your Mac as highlighted in this Knowledge Base.
  • Mac App Store:
    1. Download the new ChatMate for WhatsApp via the Mac App Store (Mac App Store Link) and make sure to only use the new ChatMate for WhatsApp in the future.
    2. (Optional but recommended) Remove the old App for WhatsApp from your Mac as highlighted in this Knowledge Base.
  • Setapp:
    1. Download the new ChatMate for WhatsApp via the standalone Setapp Installer App and make sure to use the new ChatMate for WhatsApp in the future.
    2. (Optional but recommended) Remove the old App for WhatsApp from your Mac as highlighted in this Knowledge Base.
My question is not answered here. What should I do?

Please write an eMail to support@coldx.net. We will be happy to assist you!